Customer Information

Skin Doctors is here to help you | Email us at skindoctors@pharmacareus.com | Or call us at 1-866-302-9010

Refund and exchange

If you have mistakenly purchased the wrong product Skin Doctors will gladly give you a full refund within 30 days of purchase. Please contact our customer service team via the contact us page for details on how to return the product.

Unfortunately, we are unable to offer refunds for any opened products.The customer is responsible for any shipping charges on returned goods unless the item(s) being returned are as a result of an error on behalf of Skin Doctors (skindoctors.us). 

All claims are individually assessed and all approved returns are credited back to the original credit card used to make the purchase. We do not offer product exchanges, only refunds. Therefore, all approved returns are firstly refunded and then a new order is created.

Delivery

Delivery is $7.95 USD to US addresses and a calculated rate for Canada. Next Day and 2nD Day Air options via UPS ar available at an additional cost fro qualified addresses. We also offer free shipping to US addresses for orders over $100.00

Skin Doctors uses the best available ground  service for all deliveries.  All US orders will typically arrive within 3-5 working days unless you choose an expedited method.  Canadian orders will reach the border within the same period. If you do not receive your order within this timeframe, please contact us via the contact us page.

Online security

Skin Doctors US offers the industry standard security measures available through your browser called Secure Socket Layer (SSL) encryption. SSL encryption secures all orders submitted over the Internet. You enter the secure portion of our site when you make a purchase, register, or submit a request for a catalog. You will see the “secure connection” indicator on your browser. Secure indicators include:

• An SSL icon shows you that you’re in a secure connection (such as the “closed padlock” on Internet Explorer).
• The web site address changes to one that begins with “https” (check for the “s”).

We guarantee that every transaction you make at the Skin Doctors  website, www.SkinDoctors.us, will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of making a purchase at  www.SkinDoctors.us.

Guarantee Details: Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50 of fraudulent charges. If your bank does hold you liable for any of this $50.00,Skin Doctors US will cover the entire liability for you, up to the full $50.00. Skin Doctors US or PharmaCare US, Inc.  will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made at www.realhealthlabs.com while using the secure server.

In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

If you feel that this site is not following its stated privacy/security policy, please contact us at, skindoctors@pharmacareus.com, or by any method listed on our contact us page.

Your privacy

If you have any questions about our privacy, contact us via email:  skindoctors@pharmacareus.com or by  telephone: (858) 777-9802.

Commitment to Privacy and Security
Skin Doctors is committed to upholding the highest level of customer service. Accordingly, we maintain the following privacy/security policy to safeguard the personal information you provide online.

Information We Collect Online
For each visitor to our website, our web server automatically recognizes only the consumer's IP address and domain name, but not the e-mail address.

We collect the following from visitors to the Skin Doctors US website:

• IP address and domain name
• Aggregate information on what pages consumers access or visit
• E-mail address (if a customer places an order or requests placement on our mailing list)
• Mailing address (if a customer places an order)
• Information volunteered by the consumer, such as survey information and/or site registrations
• Information volunteered by the consumer so Skin Doctors can communicate new information, specials, etc.

The information we collect is used to improve the content of our website, used to notify consumers about updates to our website, and used by us to contact consumers about their orders or for marketing purposes.

Cookies: What They Are and How We Use Them
A cookie is a small file stored on your computer by a website that is retrievable by that website whenever you return to it. As a convenience for our customers, the Skin Doctors US website generates a cookie for those who place orders; the cookie stores customer name, billing address and email address to be used to pre-fill specific fields in our on-line order form when you return to our site.

How We Use E-mail
After you place an order on our site, you will receive a confirmation email outlining the details of your order. You may also receive emails from us if there are questions about your order.

Additionally, if you place your name on our mailing list through our website, we may send you email updates on new Skin Doctors US products, specials and company/industry news. If you would like to unsubscribe from the mailing list, please return to the mailing list page on our website and follow the instructions for removing yourself from the list.

How We Use Postal Address and Telephone Number
If you supply us with your postal address on-line, you may receive periodic mailings from us with information on new products and services, specials on existing products, or upcoming events. If you do not wish to receive such mailings, please let us know by sending us e-mail at the above address or by calling us at the above telephone number.

Persons who supply us with their telephone numbers on-line may receive telephone contact from us regarding orders they have placed on-line.

Ad Server Companies:
Ad Server Companies: With respect to Ad Servers, we do not currently partner with or have special relationships with any ad server companies. Ad server companies place banner ads on web pages and then collect information such as domain type and IP address from customers who click on the respective ads.

Information Practices
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our website to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our website periodically.

Customers may prevent their information from being used for purposes other than those for which it was originally collected by sending us e-mail at the above address.

Access to Transaction Information
Upon request, we provide customers with transaction information that we maintain about them (e.g., dates purchases were made, amounts and types of purchases), and contact information (e.g., name, address, phone number) that we maintain about them. Customers can call us at the above telephone number to obtain this information.

Upon request we offer visitors the ability to have inaccuracies corrected in contact information. Consumers can have this information corrected by sending us e-mail at the above address, or by calling us at the above telephone number.